Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you:

a. Information You Directly Provide

Account Information: If you register for a FileXL account, we collect your email address, chosen username, and password. This information is used to manage your account, provide access to features like personal storage (e.g., 100GB free on signup), and facilitate communication.
Contact Information: When you contact us through our contact or feedback forms, we collect your name, email address, and the content of your message. This is used solely to respond to your inquiries and improve our support.
DMCA Notices: If you submit a DMCA notice, we collect the information provided in the form, including your name, email, and details about the alleged infringement, as outlined in our DMCA Policy.

b. File Data

When you upload a file to FileXL.com:

The file content is stored on our secure servers for the duration of its validity (up to two weeks for free users, longer for registered users as per their account terms).
We do not view, access, or analyze the contents of your files for any purpose other than facilitating the transfer and providing preview functionality.
Files are encrypted during transfer and at rest.

c. Usage Data (Automatically Collected)

When you access or use our services, we may automatically collect certain information about your device and usage patterns, including:

IP Address: To identify your general geographic location, for security purposes, and to prevent abuse.
Device Information: Such as your hardware model, operating system version, unique device identifiers.
Browser Information: Type of browser, language settings.
Log Data: Information about how you interact with our service, including access times, pages viewed, features used, and referring URLs.
Upload/Download Metadata: Information about the size, type, and timestamps of files transferred, but NOT the file content itself.

d. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are small data files placed on your device. We use them for:

Essential Functionality: To enable core features like resumable uploads (for non-registered users) and session management.
Performance & Analytics: To understand how users interact with our website, identify popular pages, and improve performance. This data is typically aggregated and anonymized.
Preference Storage: To remember your settings and preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes:

To Provide and Maintain Our Service: This includes storing your files, facilitating transfers, and ensuring the smooth operation of our platform.
To Improve and Personalize Our Service: We analyze usage trends to understand user behavior, fix bugs, and develop new features to enhance your experience.
For Security and Fraud Prevention: To monitor and protect our platform from malicious activity, unauthorized access, and to ensure compliance with our Terms of Service.
To Communicate With You: To respond to your inquiries, provide customer support, and send you service-related notifications (e.g., password reset, account updates). We will not send promotional emails unless you explicitly opt-in.
For Analytics and Research: To perform internal research and analysis to understand our user base and service effectiveness.
To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements, including responding to valid legal requests.

3. How We Share Your Information

FileXL does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

With Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as hosting providers, analytics providers (e.g., Google Analytics, Matomo), and email service providers. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request), or to protect the rights, property, or safety of FileXL, our users, or the public. This includes responding to valid DMCA notices.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

File Data: For non-registered users, uploaded files are automatically and permanently deleted from our servers after a maximum of two weeks (14 days). This process is irreversible. For registered users, file retention periods may vary based on account type and specific terms agreed upon during registration.
Usage Data: We retain anonymized usage data for a reasonable period for analytical purposes and to improve our service. This data typically does not include personally identifiable information.
Account Information: We retain account information for as long as your account is active or as needed to provide you services. If you close your account, we will delete your personal information, though some data may be retained for legal or operational purposes (e.g., for audit trails, to comply with legal obligations, or to resolve disputes).

5. Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: All files are encrypted during transfer (in transit) using TLS/SSL and at rest on our servers.
Secure Servers: Our servers are hosted in secure data centers with strict access controls.
Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
Regular Audits: We regularly review our security practices to ensure they meet industry standards.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You acknowledge and accept this inherent risk when using any online service.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

7. Third-Party Links

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.