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A real person reads every message.
No ticket queue, no chatbot, no automated first response that asks you to try turning it off and on again. Write to us and the person who built FileXL writes back.
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Everything marked * is required. The more specific you are, the faster we can help.
Common Questions
Answers you might not need to ask for.
Usually within a few hours on business days. FileXL is run by one person rather than a support department, so replies at weekends may be slower — but they do come, and from a human.
No, and no one can. Files are permanently deleted after 14 days. That deletion is the privacy feature working as intended, which also means there is no copy left to restore. Always keep your own.
For copyright, follow the DMCA process. For malware, phishing, harassment or anything illegal, use the form above with the abuse category and include the exact download link — without it we cannot identify the file among millions of transfers.
Yes. Pick the business category and describe what you need — transfer volumes, retention, branding, API access. Premium plans cover most requirements, and anything beyond them can be discussed directly.
Your message goes to a mailbox read by the operator of FileXL and is not shared or sold. Your email address is used to reply and nothing else — you are not added to any mailing list. See the Privacy Policy.