Help · Updated July 2026

Questions, answered properly.

Limits, expiry, privacy, peer-to-peer and troubleshooting — 27 answers, each written to stand on its own so you can jump straight to the one you need.

Getting started

5 questions

Open filexl.com, drag your file onto the upload area, and wait for the upload to finish. You then get a download link, a QR code and an access code, any of which you can send to the recipient. No account is needed for transfers up to 10 GB, and there is nothing to install.

No. Transfers up to 10 GB require no account, no email address and no payment details. A free account raises the limit to 15 GB, adds 100 GB of storage, and keeps a history of what you have sent.

Yes. Sending files up to 10 GB is free with no trial period and no card required. Free pages carry advertising, and optional paid plans raise the limits and remove ads. FileXL is funded by those two things, not by selling user data.

They open the link you sent and click download. They do not need an account, and they do not need to install anything. You can also send them a QR code to scan, or have FileXL email the file directly.

Yes. Everything works in a mobile browser on both iOS and Android, including peer-to-peer transfers. There is no app to install. QR code sharing is designed specifically for moving a file between a computer and a phone.

Limits and expiry

5 questions

Without an account you can send up to 10 GB per transfer. A free account raises that to 15 GB, and Premium plans allow up to 50 GB. The peer-to-peer tool has no size limit at all, because the file is never uploaded to a server — it goes directly from one browser to the other.

Files uploaded without an account are permanently deleted 14 days after upload. Free account files follow the same 14-day schedule, and Premium files are kept for 30 days. Deletion is automatic and irreversible.

No. Expired files are permanently deleted and cannot be restored by anyone, including FileXL. This is the privacy feature working as designed rather than a limitation — but it means you should always keep your own copy of anything you send. FileXL moves files between people; it is not a backup service.

Yes. Select or drag several files together and they are sent as a single transfer with one link. The combined size counts toward your per-transfer limit.

Yes. If you sent it from an account, delete it from your transfer history. You can also set a transfer to self-destruct, which deletes it permanently the moment it has been downloaded once.

Privacy and security

5 questions

Only someone holding the download link. FileXL publishes no directory of transfers, nothing is indexed or searchable, and download links contain a randomly generated identifier so they cannot be guessed. Anyone you send the link to can download the file, so treat the link as the key to it — and set a password when the contents are sensitive.

Yes. Files are encrypted in transit with TLS 1.2 or higher and encrypted at rest with AES-256. Peer-to-peer transfers use DTLS with AES-GCM (mandatory in WebRTC), which cannot be disabled, and never reach FileXL servers at all.

No. FileXL does not sell personal information, does not use file contents for advertising or profiling, and does not use uploaded files to train machine learning models. Uploads are checked automatically for malware and for content illegal under applicable law; those checks are automated and are not used for any other purpose.

Yes. Set a password when creating the transfer and the recipient must enter it before downloading, so the link alone is not enough. Send the password through a different channel from the link — link by email, password by text message — so that intercepting one gives access to neither.

Peer-to-peer transfer. The file travels directly from your browser to the recipient browser over an encrypted connection and is never written to any server. There is no copy for anyone to request, breach or disclose. Both people must be online at the same time with the page open.

Peer-to-peer transfer

4 questions

It sends a file directly from one device to another over the internet without uploading it to a server first. FileXL uses WebRTC data channels: the sender gets a six-digit code, the receiver enters it, and the two browsers open an encrypted link between them. FileXL only helps the browsers find each other and never receives the file.

Usually, for large files. A normal transfer uploads the file first and downloads it second, so the recipient waits for both. Peer-to-peer streams directly, so the download happens as you send. When both people are on the same office or home network it is dramatically faster, because the data never leaves the building.

Yes. Because no copy exists on a server, both the sender and the receiver must have the page open for the whole transfer. If either tab closes, the transfer stops and there is no resume. If the recipient needs to collect the file later, use a standard upload-and-link transfer instead.

No. The only practical limits are your connection speed and the free disk space on the receiving device. Multi-gigabyte transfers are routine, and the receiving browser writes to disk as data arrives rather than holding the file in memory.

Troubleshooting

4 questions

Nothing is lost. FileXL uploads and downloads are both resumable — reopen the page in the same browser and the transfer continues from where it stopped instead of restarting. This matters most on large files and unstable connections, where most services would make you start again.

Three causes account for almost all failures: a VPN or corporate proxy interfering with the connection, a browser extension blocking requests, or the device going to sleep mid-transfer. Try again without the VPN, in a private window, and with the screen kept awake.

Most often the transfer has expired — files are deleted automatically after 14 days. It may also have been set to self-destruct after the first download, or deleted by the sender. Ask them to send it again.

Both people must have the page open at the same time, and the code is single-use — once a receiver connects, that code stops working, so generate a fresh one for each attempt. If both devices are on restrictive networks a direct route may be blocked, in which case the transfer falls back to a relay. The page shows which route is in use.

Accounts and plans

4 questions

Transfers up to 15 GB instead of 10 GB, 100 GB of storage, a history of everything you have sent, and download tracking. It costs nothing and needs only an email address.

Transfers up to 50 GB, longer retention at 30 days, no advertising, and business features such as custom branding on the download page. Full details are on the plans page.

Yes. Cancel from your account at any time. Cancellation stops future renewals, and your plan continues until the end of the period you have already paid for.

Yes. FileXL may be used commercially under the Terms of Service. Businesses needing larger transfers, longer retention, custom branding or no advertising should use a Premium plan. For volume or API use, get in touch directly.

No answers match your search

Try a different word, or ask us directly — a real person replies.

Still stuck?

Ask directly. Messages go to the person who builds FileXL, and replies usually arrive within a few hours on business days.