Our position
We are a transfer service, not a library. We do not police what people send, but we remove infringing material when a rightsholder tells us about it.
FileXL provides temporary transfer of files between people. We do not host a public catalogue, do not index or promote uploaded content, and do not proactively review file contents for copyright infringement. Under the Digital Millennium Copyright Act and equivalent legislation elsewhere, service providers of this kind are not required to monitor for infringement — the process is complaint-driven.
What we do commit to is acting promptly on valid notices, notifying the uploader, and terminating accounts that repeatedly infringe.
Automated checks for malware and for content that is illegal under applicable law do run on uploads. Those checks are separate from copyright and are described in our Privacy Policy.
Filing a takedown notice
Six things must be in the notice. Miss one and we have to come back to you, which slows everything down.
To be actionable under 17 U.S.C. § 512(c)(3), your notice must contain all six of the following.
| # | What to include |
|---|---|
| 1 | The infringing material. The exact FileXL download URL. This is the single most common omission — without it we have no way to locate the file. |
| 2 | Your copyrighted work. A description of what is being infringed. If one notice covers many works, a representative list is enough. |
| 3 | Your contact details. Full legal name, postal address, telephone number and email address. |
| 4 | A good faith statement. "I have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law." |
| 5 | A statement of accuracy. "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner or am authorised to act on behalf of the owner." |
| 6 | Your signature. Physical or electronic, of the owner or a person authorised to act for them. |
You may file on the owner's behalf, but you must say so and confirm you are authorised. Notices from unrelated third parties cannot be actioned.
Where to send it
Email is fastest. Put "DMCA Notice" in the subject line.
Designated Copyright Agent
Email: [email protected]
Subject line: DMCA Notice
Alternative: Contact form (select copyright category)
Notices sent to unrelated addresses, or submitted through social media, may not be seen. Use the address above.
What happens next
We check the notice, remove the file, and tell the uploader. Target is 1–2 business days.
- Acknowledgement: We confirm receipt by email.
- Review: We check the notice is complete and identifies a specific file. Incomplete notices are returned.
- Removal: Where the notice is valid, access to the material is disabled and the file is removed.
- Notification: The uploader is informed, given a copy of the notice, and told how to file a counter-notice.
- Record: The notice is logged against the account for the repeat infringer policy.
Target response time: one to two business days from receipt of a complete notice. We would rather state a time we can actually meet than a dramatic one we cannot.
Reports involving child safety or immediate risk to someone's physical safety are not queued. They are handled as fast as we physically can, at any hour. Mark such reports URGENT in the subject line.
Note that files on FileXL expire automatically after 14 days regardless of any notice, and peer-to-peer transfers are never stored on our servers at all — there is nothing for us to remove in that case.
Filing a counter-notice
If your file was removed by mistake, you can dispute it. Read the warning first — it is a legal step, not a complaint form.
If you believe your material was removed through mistake or misidentification, you may submit a counter-notice under 17 U.S.C. § 512(g). It must include:
- Your physical or electronic signature.
- Identification of the removed material and the location where it appeared.
- A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
- Your full name, postal address and telephone number.
- A statement consenting to the jurisdiction of the appropriate court, and that you will accept service of process from the complainant.
We forward valid counter-notices to the original complainant. If they do not file a court action seeking to restrain the activity within 10 to 14 business days, we may restore access.
A counter-notice gives the complainant your name and address, and consents to court jurisdiction. Filing one in bad faith carries perjury exposure. If you are unsure, take advice first.
Repeat infringers
Repeated valid notices against an account mean the account is closed.
FileXL maintains and enforces a repeat infringer policy. Valid notices are recorded against the uploading account. Accounts that accumulate repeated valid notices are terminated, and terminated accounts are not refunded. We also reserve the right to block access where a pattern of infringement is evident but no account exists.
Counter-notices that go undisputed are not counted against an account.
Misuse of this process
Do not send a takedown for material you do not own. It carries real legal liability.
Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing — or that it was removed by mistake — may be liable for damages, including costs and legal fees, incurred by the alleged infringer, by the copyright owner, or by us.
We take deliberate misuse seriously and may decline to process future notices from a party who has repeatedly filed bad-faith claims.
Non-copyright reports
Malware, phishing, harassment or illegal content — report those through the contact form, not this process.
The DMCA process covers copyright only. For anything else, use the contact form and include the download link:
- Malware, ransomware or phishing material
- Content that harasses, threatens or defames someone
- Non-consensual intimate imagery
- Personal data shared without consent
- Anything otherwise unlawful
Our Acceptable Use rules cover what is not permitted, and we act on valid reports in all of these categories.